A: Our jewelry is made of 18K gold, platinum and natural gemstones. Please check the material details on each product page.

A: The ring cannot be adjusted.
The bracelet is adjustable in size. If you would like to have the size adjusted after purchase, please feel free to contact us.

A: You can pay by credit card (Visa, MasterCard, American Express) or bank transfer.

A: We cannot accept cancellations or changes after an order has been confirmed. If you have placed an order by mistake, please contact customer support by email within 5 days of placing the order.

A: Yes, we offer complimentary gift wrapping, please select the option when placing your order.

A: We use Yamato Transport, and shipping is free nationwide.

A: Yes, you can change the delivery address before the product is shipped. Please contact customer support.

A: We do not offer international shipping.

A: We accept returns and exchanges within 5 business days of receiving the product, but only if the product is defective. Please contact customer support in advance if you wish to return or exchange the product.

A: In the case of defective products or incorrect delivery, we will cover the return shipping costs. For returns for other reasons, the customer will be responsible for the shipping costs.

A: In the unlikely event that the product is damaged, please contact customer support within 5 business days of receiving the product. We will send you a replacement product or provide a refund.

A: You can contact us by email. You can find detailed contact information on our support page.

A: Customer support hours are 10:00-17:00 on weekdays. We are closed on weekends and holidays, but we will respond to email inquiries on the next business day.

A: Our jewelry does not have a warranty period. Repairs during use will be available for a fee. If you would like a repair, please contact customer support in advance.

A: Yes, we offer jewelry repair services. There is an additional charge for repairs. Please contact us for more information.