A: Our jewelry is crafted from 18K gold, platinum, and natural gemstones. Please refer to each product page for detailed material information.

A: Ring sizing is not available.
Bracelets can be adjusted. If you wish to request a size adjustment after purchase, please contact our Customer Support team.

A: We accept credit cards (Visa, Mastercard, American Express, JCB, Diners Club, Discover) and bank transfer.

A: We are unable to accept cancellations or changes once an order has been confirmed. If you have placed an order in error, please contact Customer Support by email within 5 days of placing your order.

A: Yes, we offer complimentary gift wrapping. Please select this option at checkout.

A: Orders are shipped via Yamato Transport. We offer complimentary shipping nationwide.

A: Yes, shipping address changes are possible before dispatch. Please contact Customer Support for assistance.

A: Returns and exchanges are accepted only in the case of defective items, within 5 business days of delivery. Please contact Customer Support in advance before returning any items.

A: For defective or incorrectly shipped items, return shipping costs will be covered by us. For all other cases, return shipping costs are the responsibility of the customer.

A: If your item is damaged upon arrival, please contact Customer Support within 5 business days. We will arrange a replacement or issue a refund.

A: Inquiries are accepted via email. Please refer to our support page for contact details.

A: Customer Support is available Monday to Friday, 10:00 AM – 5:00 PM (JST). We are closed on weekends and public holidays. All inquiries will be responded to on the next business day.

A: We do not offer a standard warranty. Repairs for items damaged during use are available for a fee. Please contact Customer Support in advance for details.

A: Yes, we provide jewelry repair services. Additional fees may apply depending on the repair. Please contact us for further information.