Aftercare Service
“No.” jewelry was created to awaken your inner strength, empowering you to embrace challenge and change.
Transcending time, age, gender, and nationality, it shines as jewelry of hope, bringing a lasting brilliance to your everyday life.To ensure you can enjoy this brilliance for years to come, No. offers comprehensive aftercare services, including repairs and maintenance.
For more information on jewelry care, please visit this page. Should any damage or issues arise during use, our support team is here to assist you—please feel free to contact us at any time.
Repair Costs
For a period of 6 months from the date of purchase, we will provide complimentary repairs in the event of any product defects.
Repair costs may vary depending on the type of repair and the condition of the item. The following information is provided as a general guideline.
Please note that, depending on the condition or extent of damage, we may not be able to accept certain repair requests. We appreciate your understanding.
Price and Delivery
| Repair | Content Details | Estimated Cost | Information |
|---|---|---|---|
| Jump Ring Repair | With Jump Ring | From ¥1,500～ | Jump Ring Reattachment Only (Replacement if Necessary) |
| Jump Ring Repair | Jump Ring Replacement (Design Chains) | From ¥3,000～ | |
| Jump Ring Soldering | - | From ¥3,000～ | |
| Spring Ring Clasp Replacement | - | From ¥4,500～ | |
| Adjuster Ring | Replacement & Soldering (Lost Parts) | From ¥4,500～ | |
| Chain Repair | - | From ¥4,500～ | Shepress / Spiga Cut Chains — Replacement Only |
| New Item Replacement | - | From ¥3,750～ | S Size (NC / BL / AK Only) — Additional Fees May Apply for Multiple Missing Parts |
| Chain Shortening | - | From ¥3,750～ | Per Location |
| Chain Extension | - | From ¥3,750～ | |
| Hook Replacement | R hook 5mm | From ¥9,990～ | Additional hardware costs apply. Prices may vary. |
| Hook replacement | R hook 7mm | From ¥10,500～ | |
| Refinishing | - | From ¥6,000～ | |
| Stone Removal | With Stones (Melee) | From ¥900～ | |
| Stone Removal | With Diamonds (0.5 ct or More) | From ¥3,000～ |
Important Notice
- Repair time is typically 3–4 weeks (6–7 weeks for chain extensions and item replacements). After inspecting your item, we will provide an estimated delivery time and repair cost.
- Please note that damage resulting from use is not covered under the complimentary warranty.
- We are not responsible for any loss or damage that may occur during shipping.
- Depending on the specifications or condition of certain items, we may be unable to accept repair requests.
- Please note that repair times may be longer than usual during extended holiday periods (such as Obon, year-end holidays, and Golden Week).
How to Request a Repair
Step 1
After contacting Customer Support, please send us photos of the areas where you would like repair or care. Kindly provide multiple images whenever possible, ensuring that the details are clearly visible.
Step 2
A member of our team will provide an estimated quote.
Please note that the final repair cost will be confirmed after inspection of the item.
Step 3
If you agree to the estimate, please send your item to the designated repair address (Shipping costs are the responsibility of the customer).
Step 4
After the item has been inspected at our workshop, we will provide a final quotation.
Step 5
Once the final cost has been approved and payment has been confirmed, we will proceed with the repair. Upon completion, the item will be returned to your designated address.
Contact
For inquiries regarding after-sales service or repairs, please contact us using the button below.
Customer Support
Contact us
Business hours: 10:00-17:00 (weekdays)