Aftercare Service
Introduction
"No." jewelry was created to awaken your inner strength and give you the power to embrace challenges and change. As "jewelry of hope," it transcends time, age, gender, and nationality, bringing sparkle to your everyday life.
To ensure you can enjoy its brilliance for a long time, No. offers after-sales services such as repairs and maintenance.
If any damage or malfunction occurs during use, please feel free to contact us as we have a system in place that allows you to consult with us with confidence.
Repair costs
Free warranty: If a defect occurs in the product within 6 months from the date of purchase, we will repair it free of charge.
The cost varies depending on the repair content and the condition of the product. The following is a guideline.
Please note that we may not be able to repair your item depending on its condition and the extent of the damage.
Price and delivery time
| repair | Content details | Estimated cost | explanation |
|---|---|---|---|
| Jump ring comes off | With jump ring | From ¥1,500 | Ring attachment only (replacement of jump ring depending on condition) |
| Jump ring comes off | Jump ring lost Design chain | From ¥3,000 | |
| Round ring fastening | - | From ¥3,000 | |
| Snare replacement | - | From ¥4,500 | |
| Ajakan | Refill + Brazing (Lost) | From ¥4,500 | |
| Cut repair | - | From ¥4,500 | Cypress Spigacut is replaced with a new one |
| New replacement | - | From ¥3,750 | Only S size NC, BL, and AK (if there are many missing parts, an additional fee may apply) |
| Chain cut | - | From ¥3,750 | Per location |
| Chain extension | - | From ¥3,750 | |
| Hook replacement | R hook 5mm | From ¥9,990 | There is a separate fee for the metal fittings. (Prices vary depending on the market price.) |
| Hook replacement | R hook 7mm | From ¥10,500 | |
| Refinishing | - | From ¥6,000 | |
| Stone removal | Stone-bearing melee | From ¥900 | |
| Stone removal | With stone 0.5ct or more | From ¥3,000 |
Important Notice
- Normally it will take 3 to 4 weeks (6 to 7 weeks for chain extensions and new replacements). After checking the condition, we will inform you of the delivery time and repair costs.
- Any damage caused during use by the customer will not be covered by free repairs.
- We are not responsible for any loss or damage during delivery.
- Depending on the specifications and condition of some products, we may refuse to repair them.
- If the order falls during a long holiday (Obon, New Year's, Golden Week, etc.), it will take longer than usual.
Request process
Step 1
After contacting customer support, please send us photos of the area you would like repaired or serviced. Please provide as many photos as possible that show the details.
Step 2
A representative will reply with a rough estimate.
*The actual repair cost will be determined after we inspect the item.
Step 3
If you agree with the estimate, please send the product to the designated repair center (shipping costs will be borne by the customer).
Step 4
After checking the actual item at our workshop, we will provide you with a formal quote.
Step 5
After you have agreed to the final cost and confirmed payment, we will proceed with the repairs and return the product to the specified address once the repairs are complete.
Contact
For inquiries regarding after-sales service or repairs, please contact us using the button below.
Customer Support
Contact us
Business hours: 10:00-17:00 (weekdays)